Press Release: Panalpina Selects ClearMetal
Panalpina Taps ClearMetal Artificial Intelligence to Offer Differentiated Customer Service
Predictive logistics and machine learning technology will enable freight forwarder to better serve shippers, efficiently manage allocations and optimize profits
San Francisco, May 4, 2017 – ClearMetal, the predictive logistics company, announced today that leading freight forwarder Panalpina is engaging with its machine learning and artificial intelligence technology to unlock new efficiencies for global trade.
The Panalpina Group is one of the world’s leading providers of supply chain solutions. It operates a global network with 500 offices in 70 countries, working with partner companies in 90 countries.
Panalpina will leverage ClearMetal’s Data Intelligence Platform to make use of its own data and cultivate insights from across its supply network to optimize booking allocations and accurately predict customer behavior and carrier service quality. Automated machine learning analysis of customer behavior will allow Panalpina to predict booking behavior including yet-to-be-booked shipments, customer cancellations, modifications and fall-down, all with extreme accuracy.
“Technology and relentless innovation are keys to successfully delivering new value to customers,” said Jörg Twachtmann, Head of Global Ocean Freight at Panalpina. “ClearMetal places the power of artificial intelligence and machine learning into our hands, providing unprecedented visibility and predictive intelligence. Actionable data insights are an opportunity to offer truly differentiated services to shipper and carrier partners.”
Businesses that plug into ClearMetal’s Data Intelligence Platform have seen over 90% accuracy in predicting customer cancellations.
“With greater commercial insights, innovative forwarders like Panalpina are able to provide differentiated services to shippers,” said Adam Compain, CEO of ClearMetal. “They can deliver consistent, high-volume to carrier partners and better adhere to minimum quantity commitments. The future of supply chain strategy will be founded in data intelligence and adoption of machine learning technology to better serve the shipping community through predictive logistics.”